Customer Story:
de Bijenkorf and NBAS
At NBAS, we are dedicated to providing our customers with reliable and future-proof network infrastructures. De Bijenkorf, one of the most iconic retail brands in the Netherlands, is one of our valued partners. Since 2014, we have worked closely to ensure their IT operations run smoothly. In collaboration with our integrator, we have ensured that de Bijenkorf's network infrastructure meets the highest standards of reliability and performance. Patrick, IT Service Manager at de Bijenkorf, explains how this partnership has helped elevate their network infrastructure to the next level.
Challenges and Needs
"At de Bijenkorf, we are constantly striving for progress, both in our stores and in the technology we use to provide our customers with the best experience," begins Patrick. "Our biggest challenge at the time was transitioning from a traditional DMVPN to an SD-WAN configuration. This was a significant step for us, especially since our stores are entirely dependent on a stable and reliable network connection. This was also true for our headquarters, patisserie, and photo studio. We simply couldn't afford a network outage disrupting our operations."
"Redundancy was crucial for us," Patrick continues. "We were looking for a partner who could not only provide the right technology but also someone we could quickly engage with. What made NBAS unique for us was their multi-vendor offering combined with the convenience of a single point of contact. This made the collaboration not only more efficient but also much more pleasant. They provided us with the right technological solutions and a smooth partnership, with direct lines of communication and competitive pricing."
The NBAS Solution
"What NBAS has done for us goes beyond delivering a specific solution," Patrick explains. "It's the structural support that makes the difference. Danny from NBAS has always been there to ensure our network operates optimally. One of the key steps we took together was adding a higher SLA tier. This gave us the assurance that our business continuity is guaranteed, which is increasingly important as our stores become more reliant on connectivity."
Results That Matter
Thanks to the partnership with NBAS, de Bijenkorf has achieved significant improvements in their network performance. "We have increased the capacity on our lines, allowing us to better regulate internet traffic," Patrick explains. "Especially the card payment traffic, which is essential in a retail environment like ours, now takes priority. This has not only increased the reliability of our IT infrastructure but also ensures that our business continuity is even better safeguarded."
Looking to the Future
"The future of our collaboration with NBAS looks very promising," says Patrick enthusiastically. "As long as NBAS keeps bringing cake, the partnership will remain good," he adds with a wink. "But seriously, I see many opportunities to continue developing smart solutions with NBAS and the integrator, especially as we need more capacity with the further development of SD-WAN. For companies considering working with NBAS, I can only say one thing: do it! The direct lines of communication and competitive prices make for a pleasant and effective collaboration."