Contact Center Service

Contact Center is a flexible, cost-effective inbound service that allows international/domestic callers to dial an in-country number for sales, service and support. It provides:

• international/domestic automatic routing of in-country numbers managed
• inbound service with single-source shopping
• a significant discount versus international toll-free service
• network-based services with high added value
• wide availability: access numbers provided in more than 40 countries
• Number portability management

Multiple types of public numbers are available, including:

• Public Switched Telephone Network (PSTN) - standard domestic toll
• Domestic Toll-Free numbers & International Toll Free service (DTFN & ITFS)
• Universal International Freephone Number (UIFN)
• Toll Shared (local, regional or national cost)
• Premium Rate numbers

You can decide per country which type of number suites your needs.

At your call center location various connection methods allow call termination in over 90 countries:

• dedicated access: dedicated line used for inbound and outbound traffic, secured by the overflow on arrival feature
• Switched Access (SA) termination: for low traffic, immediate installation of a call center during periods of growth and build-up or for call center back-up
• PSTN termination: replaces SA where SA is not available (same principle)
• IP VPN connection

Contact Center Service is built on an intelligent voice network and is available from a simple static routing solution to a fully converged IP Contact Center Solution with automated routines, IVR and dynamic and real-time routing.