HECC Alliance and NBAS celebrate 10 years of cooperation

HECC Alliance and NBAS celebrate 10 years of cooperation

Ten years ago, HECC, the successful international contact center for outsourced technical helpdesk support and customer care services, selected the independent data and telecom specialist NBAS(‘Nothing But Air’ Services), for organizing, setting up and commissioning of contact center services and specific call routing, call management and call collection from over 30 countries.

In today’s dynamic market you can see a clear shift in the focus of companies towards their core business and in particular their expertise. In strategic partnership we are able to work more flexibly and effectively. “We offer our customers such as Corel and Honeywell value to quickly and cost-effectively reach a full international contact center that is already equipped and setup for use,” says Hans Jansen CEO of HECC. “Together with our strategic partner NBAS, we are ready to implement our fast and flexible services in more than 100 countries as we already do in over 30 countries,” continues Hans.

According to Edwin Bijl, Sales Manager at NBAS, it is particularly the independent position and network experience of NBAS that leads to the most effective solution that can be presented quickly. “It is important to consider local requirements, regulations and wishes when setting up for example, toll free, PSTN, UIFN or premium rate numbers in each country,” continues Danny Witschge, Technical Director of NBAS.

About HECC Alliance:

HECC Alliance, since 1994, has been a successful and international (Netherlands and Romania) multilingual (21 European languages) contact center for outsourcing, 1st, 2nd and 3rd line technical helpdesk support and customer care services. Clients include B2B and B2C organizations.
For more information on HECC see: www.hecc.com.