Today, independent international network solutions provider NBAS announced it has signed a contract with Ashland, a global leader in providing specialty chemicals, technologies and expertise to customers worldwide. The partnership includes the organization, commissioning and management of contact center services and specific call routing, call collection and call management for Ashland in more than 50 countries all over Europe.
NBAS contact center service allows companies to be reachable on a local or toll-free number in over 100 countries worldwide. The incoming calls and faxes can be routed to any office location and agent in the world.
“Our organisation in general, and our contact center business unit in particular, are supporting companies by porting, arranging and managing all contact center numbers in their field of operations and routing all incoming calls and/or faxes to the right entity office and agent. This also encompasses the consideration of, and adaptation to, local requirements and regulations,“ says Edwin Bijl, Sales Manager, NBAS. “As a global supplier of national and international PSTN, Toll-Free, UIFN and premium-rate numbers, we are proud to support Ashland’s global accessibility.”
“Satisfying customers is embedded in Ashland’s culture and the cooperation with NBAS has strengthened the fast deployment of our different contact centers and accessibility for our customers,“ said Karin van Heugten, service support manager EMEA, Ashland Services B.V. “NBAS’ end-to-end setup of our international number accessibility increases the value to our partners and customers.“